I've been writing software since 1982. If I've learned anything in that time it's that users often don't know what they actually want when you are building it. This is because they can't describe the problem space well and often focus on the wrong things.
But once they start using it, telling them they are using it wrong only indicates you don't grok the problem space either.
And, yes… This is a subtoot about the latest #Mastodon controversy.
Rusted Neuron is a Mastodon Instance operated by Jack William Bell